Privacy Policy

Effective Date: September 11, 2024

At Go NexPe, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Bharat Bill Payment System (BBPS) platform.

1. Information We Collect

We collect several types of information to provide a seamless and secure payment experience:

  • Personal Information: Includes your name, email address, phone number, and billing details.
  • Payment Information: Includes card details, UPI IDs, and bank account information. We do not store your card or bank details on our servers; they are processed securely through third-party payment gateways.
  • Transaction Information: Details about the transactions you perform, including the billers, amounts, and dates of transactions.
  • Device Information: Information about your device such as IP address, device ID, and operating system.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process bill payments and recharges through the BBPS platform.
  • To provide customer support and resolve issues related to payments.
  • To send you notifications about your transactions, offers, or updates to our services.
  • To enhance security and prevent fraud or unauthorized transactions.
  • To comply with legal obligations, such as KYC (Know Your Customer) requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Payment Gateways and Billers: To facilitate the processing of your transactions.
  • Third-Party Service Providers: For tasks such as analytics, customer support, and fraud prevention.
  • Legal Obligations: If required by law, or to protect our rights and the safety of others.

4. Data Security

We use industry-standard encryption and security measures to protect your personal and payment information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information stored on our platform.
  • Withdraw consent for processing your personal information.
  • Request that we stop sending you promotional communications.

6. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be effective from the date of publication and will be available on our app and website.

8. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us at:

  • Email: support@gonexpe.com
  • Phone: +91-8296159595
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM